You can book through our website, call our customer service hotline, or inquire through messaging apps.
Valid Driver's License:
International Driving Permit (IDP): Foreign tourists with an IDP issued under the Geneva Convention can drive in Japan.
https://www.keishicho.metro.tokyo.lg.jp/
Japanese Driver's License: Residents with a Japanese driver's license can use it directly.
Driver's License from Specific Countries: Licenses from certain countries (e.g., Switzerland, Germany, France) can be used in Japan with an official translation.
Passport: Required as proof of identity when renting a car.
Credit Card: A credit card for the security deposit and payment. The name on the card must match the name on the passport.
Additional Documents: In some cases, proof of accommodation or travel itinerary may be required.
Yes, you can choose a specific model based on availability.
You can book a vehicle up to 6 months in advance.
Yes, you can arrange to pick up the car at a different location. Please inquire about availability and additional costs.
Our company provides an airport pick-up service. If customers choose this service, please write down the arrival date and flight number when making an appointment so that we can arrange the car delivery process more accurately.
Pick-up location: Narita Airport Terminal 2 1F
Yes, but modifications need to be made directly with customer service.
Yes, you can rent multiple vehicles for group travel or events. Please contact our customer service team to arrange.
Please contact our customer service team in advance to confirm if the rental period can be extended. If you cannot return the car at the specified time, a penalty fee will be charged.
Insurance is mandatory.
Yes, we offer additional insurance coverage options. Please inquire when booking.
We accept major credit cards.
Rental prices are usually calculated based on the number of hours or days rented, car model, and insurance options.
All rental cars must be covered by our premium vehicle insurance. Premium insurance will include third party liability coverage and vehicle damage coverage.
In the event of an accident, insurance money within the following amounts will be compensated.
| Compensation to persons | No upper limit on amount per person |
|---|---|
| Compensation in kind | Limited to one accident, no upper limit (self-pay amount: 300,000 yen as deductible). |
| Vehicle compensation | Limited to one accident (self-pay amount: 500,000 yen as deductible). |
| Fellow passengers | No upper limit on amount per person |
Cases where the insurance compensation system is not applicable in the following situations:
If the above situation occurs, the car rental guest must bear all liability for compensation and losses.
Events not covered by the insurance compensation system
Non Operation Compensation (NOC)
If the vehicle is drivable and is returned to the store at the scheduled time, two days' rental of the vehicle will be charged.
If the vehicle becomes inoperable and cannot be returned to the store on time, a rental fee equivalent to 15 to 30 days may be charged, depending on the specific circumstances.
When renting a car, if you choose to use the ETC automatic toll collection system, you need to pay a deposit of 10,000 YEN in advance.
When you return the car, our colleagues will calculate the ETC usage record during the rental period, and the deposit will be used to deduct relevant fees, and the remaining amount will be refunded in cash.
If the amount used in ETC exceeds 10,000 YEN, the company will charge the excess fee from the customer.
Yes, there is an extra charge for adding a second driver, and the member’s valid international driver’s license must be presented.
We occasionally offer discounts and promotions. Please check our website or inquire with our customer service team for details.
I. 7 days before pick up date･･･10% of total rental charge
II. 3～6 days before pick up date･･･20% of total rental fee
III. 1～2 days before pick up date･･･30% of total rental fee
IV. Cancel on the day of pick up･･･50% of total rental fee
The minimum age requirement is 26 years old.
Some luxury or special models may have age restrictions. Please pay attention to the rental restrictions indicated for individual models on the website.
All rental vehicles are provided with a full tank of fuel and should be returned full.
If the fuel is not full, you need to add 200 YEN to the current price per liter of fuel as the current price unit, and then multiply by the required fuel volume. As for the amount of oil required, it is estimated based on the experience of the staff.
I-Auto’s rental vehicles can generally be used legally on Japanese streets. For use on racetracks, please pay attention to the rental restrictions of the relevant vehicles.
In the event of an accident or damage, contact us immediately and follow the instructions. An accident report usually needs to be filled out, and assistance with follow-up processing is required.
If damage is caused to the rental vehicle, charges may apply. Please refer to our rental agreement for details.
Yes, we offer child safety seat rentals. Please book in advance.
Yes, we provide GPS navigation systems.
The average mileage you can drive on your rental car is 200 kilometers per day. If the mileage exceeds 30 kilometers, 6,000 yen will be charged, and an additional 200 yen will be charged for each additional kilometer.
Example 1: Rental for 2 days, driving 460 kilometers
Rental period: 2 days
Daily driving range: 200 kilometers
Total travel distance: 2 days × 200 km = 400 km
Actual distance traveled: 460 kilometers
Exceeding distance: 460 km - 400 km = 60 km
According to the terms, the excess 60 kilometers will be divided into two parts:
Within 30 kilometers: 6,000 yen
Remaining 30 kilometers: An additional 200 yen will be charged for each additional kilometer, calculated as 30 kilometers × 200 yen = 6,000 yen
Final cost:
6,000 yen (charge for additional 30 kilometers) + 6,000 yen (charge for additional 30 kilometers) = 12,000 yen
Example 2: Rental for 3 days, driving 650 kilometers
Rental period: 3 days
Driving range per day: 200 kilometers
Total travel distance: 3 days × 200 km = 600 km
Actual distance traveled: 650 kilometers
Exceeding distance: 650 km - 600 km = 50 km
The additional 50 kilometers are divided into two parts:
Within 30 kilometers: 6,000 yen
Remaining 20 kilometers: An additional 200 yen will be charged for each additional kilometer, calculated as 20 kilometers × 200 yen = 4,000 yen
Final cost:
6,000 yen (charge for additional 30 kilometers) + 4,000 yen (charge for additional 20 kilometers) = 10,000 yen
Example 3: Rental for 5 days and travel 1,020 kilometers
Rental period: 5 days
Driving range per day: 200 kilometers
Total travel distance: 5 days × 200 km = 1,000 km
Actual distance traveled: 1,020 kilometers
Exceeding distance: 1,020 km - 1,000 km = 20 km
The additional 20 kilometers will only be counted as a component:
Within 30 kilometers: 6,000 yen
Final cost:
6,000 yen (charge beyond 30 kilometers) = 6,000 yen
Example 4: Lease for 7 days and travel 1,250 kilometers
Rental period: 7 days
Driving range per day: 200 km
Total travel distance: 7 days × 200 km = 1,400 km
Actual distance traveled: 1,250 kilometers
Beyond distance: 1,250 km - 1,400 km = no additional charge
In this example, since the actual distance traveled is less than the total travelable distance (i.e. 1,400 km), no additional charges are required.
Yes, all rentals come with roadside assistance service. Please contact our customer service team in case of emergency.
If you park illegally or speed on the road, law enforcement officers will issue you a ticket. You need to go to the nearby police station to complete the procedures and pay the fine.
If you fail to go to the police station to complete the formalities and pay the fine as directed before returning the car, we will charge you double the amount of the fine as additional administrative fees.
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At the end of the rental period, return the vehicle to the designated location. Please make sure to fill the tank and remove all personal items, and keep the last fuel receipt.
We will inspect the vehicle and process any additional charges. The settlement amount is usually deducted from your credit card.
Yes, we usually inspect the vehicle to determine if there is any damage or missing items, and charges may apply accordingly.
Yes, you can arrange to return the car at a different location. Please inquire about availability and additional costs.
Manager：I AUTOMOBILE International Co., Ltd.
Business hours：09:00 - 18:00
Fixed rest days：None
Website：IAUTORENTACAR.JP
Phone：(+81) 0476-88-7118
Email：HELLO@IAUTORENTACAR.JP
Rental car license application number：No.1467
69 Honsanrizuka Honmachi, Narita City, Chiba Prefecture